To isolate the cause of workstation's specific issue, follow the instructions in How to determine whether a workstation is the source of problems. If the audio quality issue is resolved, then the original workstation is the source of the problem. Make a test call using a different workstation. If the audio quality issue is resolved, then the original headset is the source of the problem and should be replaced.ģ. Make a test call using a different headset or no headset. Verify that the agents' headsets and workstations meet the minimum requirements for the Amazon Connect Contact Control Panel (CCP).Ģ. Verify that headsets and workstations aren't the source of the problemġ. Therefore, if the audio issue occurs on the agent channel, then this ideally is not a carrier issue. The audio for the customer and anyone conferenced in the call is stored on one channel, while the Agent audio is stored on another one.
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